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Support Services


With Saba Cloud we offer Expertise@Work, a unique service methodology based on Agile practices, to ensure that you can realize the return on your investment on your most pressing needs in order of priority.

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Let’s face it, software projects can be difficult experiences. In today’s fast-changing world where the pressure to deliver *now* is ubiquitous, getting what you expected; when you expected it; at the budget you planned is the rare exception.

We immediately turn on your Saba solution and then work with you to configure the functionality to support your immediate business needs.

Using the Agile model of “sprints” (short and focused cycles where your requirements are rapidly established, designed, and delivered) our focus is getting you up and running and successful with Saba as quickly as possible. We then continue to work with you to configure additional functionality in an iterative process, giving you access to the expertise you need, when you need it.

A unique aspect of the Expertise@Work approach is the assignment of a Customer Success Manager. Your Customer Success Manager is your single point of access to all the experts and expertise of Saba. Together you will refine your talent management roadmap and prioritize your needs – whether you are adding new features, optimizing existing usage, or expanding to new sets of users.

Services Overview

The Customer Success Manager will bring in the resources from across Saba to help you in the following areas:

  • Success@Work: Our implementation services, focused on making you successful.
  • Support@Work: A broad range of support services; from our online How Do I library and customer community to end-user support and Customer Success Management services.
  • Train@Work: A list of on-demand or live training resources for end-users and administrators.
  • Strategy@Work: Extensive planning and optimization services for customers with business transformation needs.
  • Manage@Work: A comprehensive set of services designed to help you with end-to-end management of your Saba platform. From on demand expertise with our leading consultants, complete event production and management, to platform administration and everything in between.