Develop and engage clients, franchisees, and employees
Retailers need to quickly spot emerging trends or potential issues while engaging customers and delivering a delightful customer experience in every engagement. With sky-high turnover rates, relentless competition, and thin margins, there must be a keen and sustained focus on brand experience. People are the face of your brand and highly decentralized field organizations blend corporate properties and franchises.
Leading food service, hospitality, and specialty retail companies trust Saba for their people development platform.
Business results: better customer service, higher customer loyalty, reduced costs, expansion into new markets, increased sales, and a more positive “brand experience.
Increase Customer Satisfaction and Reduce Turnover
The world’s largest restaurant company — Yum! Brands — is the umbrella organization for well-known quick-service restaurants including KFC, Pizza Hut, and Taco Bell. Saba enables Yum to provide consistent training and access to restaurant policies and procedures, and to track employee success for its 35,000 restaurants around the world staffed by more than 1.2 million associates.
Exceptional Customer Experience During Extraordinary Growth
Five Guys uses Saba Cloud to support their extraordinary growth, from a handful of restaurants in 2002 to over 800 owned or franchised stores currently. Their cloud-based learning program enables up-to-date, uniform training for all 21,000 employees to ensure Five Guys’ philosophy and commitment to quality are maintained as the company continues to grow.
KFC transformed their learning organization for the country-wide extended enterprise including over 25,000 employees across 825 restaurants. Saba enabled KFC to develop an extensive leadership program for restaurant managers and leaders. The results: 30% decrease in time taken for learners to complete the introductory e-learning training programs, and 65% decrease in time taken for restaurant managers to deliver the new training.
Faster Time-to-Market for New Products
When Procter & Gamble, the number one U.S. manufacturer of household products, wanted to save $14 million while increasing the pace of innovation to introduce new products to market faster, they turned to Saba. P&G standardized its web-based learning for its 100,000+ employees in more than 70 countries by eliminating the need for multiple Learning Management Systems. The results: accelerated pace of global learning, faster time-to-market for new products, and projected $14 million savings over five years.
Significant Cost Savings While Ensuring Compliance With Safety Standards
Thai Airways uses Saba to extend e-learning offerings to all employees, while more efficiently managing both physical classroom-based and virtual learning. Thai Airways effectively tracks certifications to ensure full compliance with all industry safety standards and provides significant efficiencies and cost savings in managing learning carrier-wide.
Provide Succession Planning and Efficient Training
Media-Saturn leverages Saba to maintain leadership in a fast-paced retail environment. To reduce employee attrition and improve internal promotions Media-Saturn tied together performance and learning goals for the company’s top 1,500 executives in a decentralized multilingual environment across Europe and Asia.