Adoption & Advocacy
What is Customer Success?
At Saba, we recognize that our customers’ success goes beyond buying and implementing software. While we continually make investments in our technology to provide you with innovative solutions, we understand that putting our customers at the center of all our efforts is the key to achieving mutual success. Our Customer Success team partners with you, investing time and expertise to empower you to realize the full value of your Saba solutions.
Customer Success Management the Saba Way
Traditional customer success management focuses only on relationship management or tactical, escalation-driven firefighting. At Saba we believe in putting our customers first and establishing a partnership, so we have developed a tailored model that puts your success at the very center of our cloud strategy. Our approach is based on three key principles:
How We Engage
Your relationship with your Account Manager starts from day one once you become a Saba Cloud customer. Your Account Manager will have a proven customer service track record and will not be targeted with sales or retention. Instead, we work together with you to focus on the measures that define your own vision of success.
We assign an account manager* to every Saba Cloud customer, and focus on helping you achieve your goals.
Saba’s Customer Success team is your advocate. We are focused on creating a customer-centric culture: understanding and representing your business and your needs, while creating an environment that nurtures ongoing success.