It’s no surprise that employee training results in better business performance. While building a high-impact learning culture is critical to organizational success, one area often overlooked is the importance of training the extended business ecosystem.
Nearly every organization—regardless of industry or size—can benefit by educating learners outside their organization. Overlooking this training is a huge missed opportunity with significant bottom-line implications.
What is extended enterprise training and why does it matter?
Extended enterprise training simply means educating any audience outside of your internal workforce, such as channel partners, resellers, distributors, service providers, franchisees and even your end customers.
Tech companies, for example, face incredible pressure to drive top line growth and outperform the competition. Companies like Cisco and Dell train their extended ecosystem to increase channel partner productivity and boost revenue.
And in the retail space, organizations have to manage a young and highly distributed workforce. At the same time, they face shrinking margins and increasing competition for customer loyalty. To navigate these challenges, retailers like Yum! Brands are looking to extended enterprise training to improve profit margins, decrease turnover and deliver a consistent, positive brand experience.
Four ways extended enterprise training can help you drive better business performance
Here are four ways extended enterprise training can help you drive better business performance, along with a few specific examples of how each type of benefit can be achieved:
1. Increase Revenue
2. Reduce Expenses
3. Drive Adoption
4. Improve Loyalty
Optimize your business performance
Top companies are increasingly looking to how to leverage their extended enterprise as a source of competitive advantage. Although the “how” of training an extended enterprise might vary from company to company or industry to industry, the “why” remains the same:
Companies that invest in training their extended business ecosystem stand to reap considerable bottom-line advantages.
To get the most from these training efforts, you need to engage your external learners with a variety of content, delivery options and tools tailored to their needs. Look for a solution like Saba Extended Enterprise that simplifies how to effectively train any audience in your business ecosystem.
If you’d like to learn more about how to effectively roll out extended enterprise training, download the white paper to learn more.