How Sodexo Improves Patient and Organizational Outcomes
The Beryl Institute defines the patient experience as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care." And it's no surprise why the patient experience is such a high priority for healthcare executives across both the public and private sectors.
The patient experience has a decisive effect on recovery rates and health outcomes for those seeking care. It also has a significant impact on organizational performance, affecting hospital reputation, employee engagement, staff productivity and, ultimately, the bottom line.
So, what measures can L&D professionals working in the healthcare industry take to improve the patient experience in their organizations?
Unite and Engage a Patient-Centered Workforce
In this on-demand presentation from Lumesse Learning Lounge 2019, Sodexo's Director of Learning & Development, Jonah Goldstein, shares how his organization positively influences the patient experience to improve performance results.
With deep insights into Sodexo's acclaimed training and development program, CARES (Compassion, Accountability, Respect, Enthusiasm, and Service), learn how this program helps Sodexo establish a strong patient-focused foundation and empowers staff to become a vital part of organizational success.
Watch this presentation now to discover real-world strategies for improving the patient experience!