Resources Webinars 6 Talent Management Best Practices to Improve Patient Satisfaction and Clinical Outcomes


6 Talent Management Best Practices to Improve Patient Satisfaction and Clinical Outcomes

To successfully deliver greater value to patients in these challenging times, hospital organizations must focus on developing effective talent management best practices - sooner than later. In fact, according to research by Dr. Kevin Groves, effective talent management practices strongly predict clinical, financial, and workforce metrics, including value-based outcomes such as HCAHPS scores.

In this webinar, Dr. Groves will share a series of talent management best practices to improve clinical outcomes and patient satisfaction in hospitals. Drawing on past research, Dr. Groves will provide examples, tools, and practices for designing a talent management system that engages employees in the pursuit of delivering greater value to patients.

Key session takeaways

  • Learn about Talent Management Best Practices that distinguish high-performing hospital organizations
  • Examine data and case examples from national studies that investigated talent management practices at exemplary hospital organizations
  • Discover how to measure the performance outcomes of hospital organizations that are driven by talent management practices

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About Kevin S. Groves

Kevin S. Groves, Ph.D., is President and Founder of Groves Consulting Group, a management consultancy that helps organizations develop leadership talent through executive assessment, development, and succession planning capabilities. An Associate Professor of management at Pepperdine University's Graziadio School of Business and Management, Dr. Groves primarily teaches organization design, leadership, and organization development courses in the Graziadio School's MBA programs in Malibu and West Los Angeles. An active leadership scholar, speaker, and consultant, he is widely published in business management and healthcare journals. Dr. Groves is currently working on a book that integrates findings from his research and consulting projects on how talent management and succession planning practices in hospitals and health systems drive clinical, financial, and workforce performance metrics.

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