Fundamentally, change management is about people. It's about getting your employees to behave differently, whether that be to follow a new process, use a new tool, or adopt a new focus.
You need make sure the change is smoothly implemented and fully adopted by all stakeholder groups in order to achieve the lasting benefits you hope for.
So the success of any organizational change initiative depends on well you:
- help your employees understand the need for and value of the change
- equip them with the knowledge, skills experience and tools they need to adopt the change
- demonstrate a real, ongoing commitment to the change, up and down the reporting chain
To do that effectively, you need to communicate with all stakeholders, train them in the new way of doing things, carefully manage champions and resistors, celebrate accomplishments, and work to achieve organizational alignment.