What is 360-degree feedback?
360-degree feedback can be a fundamental element in best practice talent management program. 360-degree feedback is performance focused input that can come from all members of an employee's or leader's immediate work circle. Gathering confidential and anonymous feedback from managers, colleagues, direct reports and customers or stakeholders gives a panoramic view of an employees' performance, including what they do well, and what they need to work on. It provides a blueprint for performance management planning, learning and development planning and succession planning.
Contrast that with traditional feedback from one source: your employees' managers. It can be difficult for your managers to give an accurate picture of their employee's performance, particularly if an employee works shifts, works at a different location, or doesn't work closely with that manager.
To get a broader, more objective perspective on employee performance, strengths and areas for development, multisource feedback is essential.
The benefits of 360-degree feedback
Your managers may feel they have a good connection with their employees, and give regular feedback. But if they're only seeing the employee's performance from their perspective, they're likely only getting part of the story.
A 360-degree feedback system helps managers and employees better understand strengths and weaknesses as perceived by peers, team leaders, mentors, subordinates, or external stakeholders. And when that feedback is included as part of your performance management process, it helps ensure employees have a broader and more fair evaluation.
Another bonus: when employees view the feedback they receive as more objective, they become better engaged in the process and in their own development.
Online 360-degree assessments also make it easy for HR to avoid the headaches and tediousness of a paper process.
Keys for success
Introducing a 360-degree evaluation process into your organization is one of the most effective ways to ensure employees get better feedback that supports improved performance and ongoing development.
Not sure where to start? Our 360-degree feedback center of excellence has a variety of resources and best practice guidelines to help you, whether you're thinking about implementing a multi-rater process, or trying to maximize your existing process.