Credit Suisse AG is a leading global financial services company, headquartered in Zurich. Thecompany decided to adapt its governance structure for regulatory or risk-related training tobetter align it with the strategy and organizational structure it announced in October 2015.
Credit Suisse already had a robust program for global bank-wide training. However, individualtraining programs for groups of fewer than 10,000 employees didn't fit that in process. As aresult, the number of de-centralized online learning programs increased and the number ofglobal mandatory online learning programs decreased. This strained the resources of learningcontent providers. To address these changes and challenges, the Credit Suisse Learning team -working in partnership with the Compliance function - decided to increase the transparency ofmandatory eLearning while improving the user experience.
Since migrating to Saba Cloud, Credit Suisse has seen clear indications that its compliance training program is now much more effective, including:
- 100% of regulatory managed training is governed centrally, compared to only 14% two years ago.
- Increased training completion rates with the new delivery model.
- Since the start of 2017, senior managers have used mobile devices to complete mandatory training, resulting in greater productivity.