Saba Customer Support is cendival to our Expertise@Work methodology. Our team of experts will help you each step of the way and we will continue to be available to quickly resolve any issues that may arise after your solution rolls out.
We understand that each customer has unique needs. Our variety of services and support offerings are specifically designed to allow you the ability to create a support solution that meets your needs to ensure a great return of your investment in Saba solutions.
The following expertise is part of Support@Work.
Customer Success Manager (CSM). Your relationship with your Customer Success Manager starts from day one when you become a Saba Cloud customer. Your CSM will help you define and document your Success Plan, and then work with you to execute on that plan and ensure your success with the Saba Cloud services.
Saba Support Portal. The Saba Support Portal is the place to get quick answers to pressing problems - search our Product Documentation, Job Aids and Knowledge Base articles. Here you can also watch training videos and log support tickets.
Saba Online Community. Join one of largest communities of Learning and HR Professionals, where you can connect with your peers and the Saba team to discuss best practices, industry trends, and product direction.
Saba Online Events. Keep abreast of trends and innovations with Saba and industry thought leaders.
24 x 7 x 365 Support through five communication channels (Phone, Web, Chat, Email, Community). Sometimes talking through a problem is the most efficient way to resolve an issue, so give us a call, day or night. Our experts are here to help, around the world in multiple languages.