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Saba for Retail and Hospitality

Talent management solutions to help you build loyalty, drive performance and support service excellence

Increase brand loyalty and retention with an exceptional employee experience.

As your brand ambassadors, the quality of your frontline staff and the services they provide directly impact your bottom line. To succeed, you need to attract, develop and retain competent, enthusiastic and accountable employees. Keep them engaged and motivated and they’ll deliver a great customer experience.

Saba’s talent management solutions for retail and hospitality help your human resources team improve staff relations, service quality, and employee commitment and retention – all while saving you time and money.

Use smart tools to open up communication, educate employees, engage them and foster a true team atmosphere. We’ll help you make people feel like they are part of something meaningful and that their future is with you.

Saba’s Retail and Hospitality Solutions Unite Teams

Let employees in on the "bigger picture"

In retail chains and larger hospitality organizations, sometimes it's hard to give all employees the "bigger picture" or larger context, so they understand why they're being asked to do certain things. With organizational goal alignment you can easily link employee goals to high level organizational goals, so that everyone understands their part in organizational success.

Manage multiple locations easily

Make everyone feel like they are part of a single team, but have the ability to cater to individual needs. Use one central HR control system to do it all.

Improve customer service

Use rich media simulations to deliver scenario-based training for a consistent customer experience. Teach employees how to upsell and cross sell while keeping customer needs in mind.

Give real feedback in real time

Get performance reviews in the hands of employees faster and give feedback more often with engaging feedback and recognition tools delivered via mobile.

Reduce employee turnover

By giving employees the direction, feedback, development, recognition and career opportunities they need, you improve employee engagement and satisfaction — and reduce turnover of your staff.

Get hospitality competencies, coaching tips, and more

Get up and running quickly with libraries of hospitality industry specific competencies, behavior descriptions, comment helper text, coaching and development tips, spelling and language checkers, as well as appraisal form templates.

Let employees in on the "bigger picture"

In retail chains and larger hospitality organizations, sometimes it's hard to give all employees the "bigger picture" or larger context, so they understand why they're being asked to do certain things. With organizational goal alignment you can easily link employee goals to high level organizational goals, so that everyone understands their part in organizational success.

Manage multiple locations easily

Make everyone feel like they are part of a single team, but have the ability to cater to individual needs. Use one central HR control system to do it all.

Improve customer service

Use rich media simulations to deliver scenario-based training for a consistent customer experience. Teach employees how to upsell and cross sell while keeping customer needs in mind.

Give real feedback in real time

Get performance reviews in the hands of employees faster and give feedback more often with engaging feedback and recognition tools delivered via mobile.

Reduce employee turnover

By giving employees the direction, feedback, development, recognition and career opportunities they need, you improve employee engagement and satisfaction — and reduce turnover of your staff.

Get hospitality competencies, coaching tips, and more

Get up and running quickly with libraries of hospitality industry specific competencies, behavior descriptions, comment helper text, coaching and development tips, spelling and language checkers, as well as appraisal form templates.

Customer Success

We’re using Saba Cloud for talent, succession, performance, social and collaboration, and learning management. The ability to have the entire organization go through a true talent and performance process with succession planning is really exciting for us.

— Chris Salles, Director of eLearning, Guitar Center, Inc.

Our end-users chose Saba because it was mobile, as easy to learn as YouTube, and as smart with personalized recommendations as Netflix or Amazon.

— Kirsten Petrich, Learning Technology Manager at Hyatt Hotels

We have a simple yet bold goal to become the best company for training and development, measured by our ability to grow and develop today and tomorrow's leaders. To realize this we want every restaurant to become a training restaurant and create an area where employees can leverage technology to learn and develop.

— Bernie Green, Operations Training and Development Manager, Yum! Brands

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