Témoinage Client - Dell

Aperçu

See how Dell simplified its “Educate Dell” learning strategy, content and access with Saba Cloud for 475,000 employees, partners and customers to more easily search and use information, when they need it.

Défi métier

Dell had 12 million pages of learning content across multiple systems.  Its learning leadership chose Saba Cloud to consolidate “bite-sized” content that is easily searchable and available 24/7/365 on any device. Today product learning at Dell is a simple as scanning a QR code on a Dell product to get linked to troubleshooting video tips on Saba. Scan, learn, do.

Avantages métier

  • Better customer service and self service
  • Faster time to value
  • Powerful time savings to get the critical information at the time of need
  • Platform to present information in formats that resonate with users of all ages and background
  • Mobile access to empower offsite partners and support staff
Video link