User Experience is Critical for Effective Talent Management

by Caitlin Bigsby | Posted | Industry Buzz

User Experience is Critical for Effective Talent Management

Brandon Halls Group's Guide to Selecting the Right TMS highlighted "consumerization of Learning" enabled by a great user experience as one of the trends affecting the workforce that will also have a powerful effect on businesses. 

This view is shared by other analysts and experts. Gartner's 2015 Magic Quadrant for talent management suites shows reporting/analytics and ease-of-use as having the biggest gap between importance and satisfaction. Deloitte's Global Human Capital Trends 2016 report goes to the extent of saying: the mission of the HR leader is evolving from that of "chief talent executive" to "chief employee experience officer"and in their new role, talent leaders should ask, "How can HR take the lead in crafting and shaping the employee experience?"

But what is a good user experience when it comes to talent management?

Engaging and effective user experience drives adoption of the talent management platform, and turns HR professionals into superheroes for providing positive business impact. To hear how engaging talent management software impacted the business at Guitar Center, Equity Residential and FlightCar, check out these short videos.

With millennials now a major contributor, the makeup of our workforce has changed dramatically. At the same time, advancements in mobile apps, video content, machine learning and social collaboration technologies are influencing the way companies think about and expect to use talent management software with engaging user-friendly experiences that employees today are accustomed to as consumers.

One of the key considerations for effective user experience is context - optimized for the different users that will interact with the technology. Very often organizations have multiple generations across their workforce with different expectations and needs, but they can be grouped in at least three categories of users: the HR team, people managers and employees. HR needs the system to be easy to administer. People managers and employees need the system to support them in managing performance, enable development and collaboration.

Good user experience and user-centric talent management software can benefit all stakeholders (employees, managers, HR team). Let's look at a few examples of such experience in Saba Cloud.

More engaged employees

A more personal, consumable learning and collaborative employee-centric experience with anytime mobile access can boost engagement.

Employee-centric and personalize-able UI is designed around "what I need to be successful," experience not "what processes I need to fit into." Interactive dashboards can show where you need to take action to stay on track with your plan (learning and certifications, goals and performance, skills and development, meetings and to-do lists).

"Saba has a very flat learning curve, and a very steep adoption curve." - Noel Pinnock, Former CLO, The City of Houston

Personalized recommendations for every employee in the company, with no work required from HR! Advanced artificial intelligence and machine learning technologies can help employees chart their career paths and create personalized development plans to meet their career goals.

"Saba provides suggestions for learning, helping us populate people's development plans and improve their competencies." - Amanda Jordaan, Senior Strategist of HR Systems, Dimension Data

Collaboration and learning functionality like workspaces, certifications, web meetings and virtual classrooms built in the talent management system can enable "on the fly" classes, feedback, team meetings, group discussions with a single click and social collaboration, including a daily feed of useful information, discussion boards, comments, shares and likes, as well as peer-to-peer impressions and recommendations.

"Saba Cloud brought our meetings, LMS, intranet and collaboration sites together in one tool." - Rich Voinovich, Vice President, IT, Equity Residential

Mobile revolution in talent management has brought many advanced capabilities on smartphones and tablets - including performance reviews, remote learning, personalized recommendations, goal management, collaboration, candidate interviews, team meetings, and coaching and development - increasing both employee engagement and on-the-go productivity.

"Our agents like Saba Mobile because they can take it with them everywhere and quickly and easily find exactly what they're looking for." - Kathryn Lewis, Manager of Learning Platforms, Aflac

More impactful managers

Leaders and managers have real-time visibility and insights to their team. They can set individual goals with a single click that align with the rest of the team and company strategy.

They can enable career planning for employees by mapping their career paths based on their aspirations and providing what-if scenario analysis (for multi-path options) to help employees reach their potential with personalized development plans and recommendations.

They can uncover and address talent gaps and departure risks in a single view using an interactive talent dashboard. They can prioritize efforts based on high-risk positions or lowest bench strength scores.

More effective HR professionals

Simplifying learning and talent management with interactive easy-to-read dashboards, actionable recommendations and notifications, not only drives efficiency but also gives HR professionals superpowers to enable the workforce in strategic ways. Real-time benchmarks accessed anywhere, anytime on mobile devices help HR pros gain and share strategic insights with the leadership team.

Making integrations for admins as easy as drag and drop can help you connect your learning and talent platform to your HRIS, CRM, job boards, screening services, and the latest learning content in minutes, not days or weeks.

To get started in your journey to transform user experience, adoption and engagement at your organization download the Guide for Selecting the Right Talent Management System and Five Steps to Selecting TMS.

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