Every organization should strive to build a culture of feedback. When employees and managers regularly give one another kudos and constructive bits of feedback, it helps to build relationships and trust across a team, improve employee performance and get everyone feeling more engaged with their work. It's really one of the best ways to build a team environment.
Normally, the key sources of the feedback an employee receives are their team members and their manager or managers. But we can extend this idea beyond their immediate working group and into some unexpected places. Here are three places you can source employee feedback that will help your people build great relationships, get engaged and become the best employee they can be.
Feedback from customers
The customer is always right! It's an old adage, but it still holds up today. And while occasionally customers are wrong, they still have valuable insight into how employees are performing.
We aren't talking about comment cards or suggestion boxes here though. What we're talking about is involving customers in a 360 review! Getting a customer's perspective on employee performance can help employees and managers consider perspectives they otherwise might not have.
With Saba TalentSpace, 360 review processes are not restricted to those within the organization. They can be sourced from people on the outside as well. We love this feature because it allows managers and employees to bring customer feedback directly into the performance management process, whether that's a monthly 1:1 meeting, an annual review, or an informal check-in.
Feedback from people outside of their immediate team
In our experience, employee feedback is most often exchanged among team members. But sometimes, it's good to bring in the perspective of another department or working group, or even someone from outside of the business.
Using the same function in TalentSpace that allows for customer 360 feedback, you can also source feedback from external contract workers. If you have employees who regularly work with external creatives, virtual assistants, consultants or any other type of contingent worker, they may have valuable feedback to contribute that will help your employees reach their full potential.
But getting feedback from outside of an employee's immediate team doesn't stop there. It can also be sourced from other teams within the organization. A great example would be for members of a legal team to source feedback from the finance department, or members of a sales team to look for feedback from marketing.
This behavior can be encouraged by removing barriers and making the process simple for your people. With Saba TalentSpace, the dashboard shows an employee's team members by default, but can be customized to include anyone in the organization that they may work with frequently. Having these connections right on the TalentSpace homepage serves as a way to keep the exchange of feedback with those people top-of-mind.
Organization-wide upward feedback
Part of building a feedback-rich culture involves making sure it can flow in every direction, especially upward.
There's huge value in being able to take the pulse of how your people are feeling about themselves, their managers and the organization in real-time, but sourcing that feedback can be difficult (and sometimes, sensitive). We recommend soliciting this feedback en masse by using a survey tool. For instance, Saba TalentSpace Pulse allows organizations to collect feedback from their people on a regular basis by putting the questions that matter right on their home page.
These pulse surveys not only give you a snapshot of how engaged employees are, but invite open-ended feedback from your people as well. And it's all done anonymously so that employees are sure that any criticisms they give will not elicit any blowback, which is often a fear with upward feedback.
Where does your organization solicit feedback from?
Does your organization source feedback on employee performance from anywhere we haven't listed? Let us know in the comments section below. And if you're interested in [insert CTA offer TBD here].