Picture this scenario. You have to take a friend, colleague or family member to emergency. What's top of mind with you when you arrive at the hospital?
Is it the nice comfy chairs in the waiting room? The designer window coverings and the fabulous artwork? Chances are it's none of the above. What is top of mind is how quickly you can tap into top-notch patient care.
And organizations should be aware (if they aren't already) that with health care reform on the way, it's going to be staff performance, not decor that will be under the microscope.
As reform drives a shift from fee-for-service to value-based payments, organizations must be prepared to adapt their culture to one that rewards positive outcomes and efficiencies, including the highest quality of patient care.
According to 2012 Improving America's Hospitals: Annual Report on Quality and Safety (PDF), the Joint Commission (formerly JCAHO) indicates that some health care facilities are ready for this shift.
The report covers 45 measures of performance for hospitals and provides a basis for the Joint Commission's Top Performers on Key Quality Measures(TM) program.
This year's report recognized 620 Joint Commission-accredited hospitals - an increase of 50 percent year over year, clearly indicating that things are heading in the right direction.
Good news indeed. Because according to Rick Millard, senior director of the health care practice at J.D. Power and Associates, investments in staff can be overlooked:
"Many hospitals have spent a lot of money in recent years to make their facilities look and feel more like hotels...Hospitals may attempt to attract patients and staff by adding equipment or sprucing up their facilities. From the perspective of patients, it might be more worthwhile to invest in finding and keeping staff with superior interpersonal skills."
Two health care facilities ready to deliver
One organization that is focusing more on performance (as opposed to decor) is Black River Memorial Hospital. The facility is using automated talent management best-practices to transform culture, and drive higher performance and better patient outcomes.
Since Halogen a part of its performance management process, the organization has moved from an environment of missed appraisal deadlines and vague goals to a culture focused on performance and success.
Black River has is also saving time and money while fully complying with Joint Commission standards and requirements.
Health care provider Christiana Care also places a strong emphasis on employee performance and engagement in support of corporate values, which include caring, patient safety and quality, and other key areas.
To support these values, the organization has a robust talent management program in place where employees clearly understand the link between the work they do on a day-to-day basis and the organization's values.
Christiana Care's talent management programs are closely aligned with the organization's core values, and regulations set by The Joint Commission and by Magnet for nursing.
Talent management: a prescription for success
Implementing effective talent management programs can help health care organizations align, develop, manage and reward their staff. And cultivate a strong organizational culture that's focused on outcomes and efficiency - the ideal environment to support health care reform.
If you're interested in some expert resources on talent management excellence in the health care field why not pay a visit to our Center of Excellence on the topic.
Further reading: Halogen Performance™ Healthcare can help you build a world-class workforce that has the right skills, knowledge and competencies to deliver high quality patient care. Click here to learn more.