ISO 9001:2008 is a framework of requirements for a quality management system that helps ensure organizations comply with regulatory criteria while meeting the needs of their customers.
Third-party organizations certify a company, so it is critical that companies ensure that all aspects of the standard are adhered to in an easily accessible and auditable format.
Many organizations do a great job of making changes to support the documentation and product side, but they often overlook a key component: making sure the people in the organization know what they need to do to maintain the company’s certification.
This is particularly important when it comes to ISO 9001:2008 Clause 8: Measurement, Analysis & Improvement.
How a talent management system can help you comply with ISO 9001:2008 Clause 8
A talent management system (TMS) can deliver a significant return on investment for an organization looking to implement a quality management system, especially in organizations where certifications are a necessity to doing business with other aspects of a supply chain, or are an overall requirement to operate.
I’ve broken down clause 8 in ISO 9001:2008 to show how your talent management system can help implement ISO 9001:2008 requirements. Let’s dive in.
Better monitoring, analysis and improvement of your processes
8.1 (a) General
The organization shall plan and implement the monitoring, measurement, analysis and improvement processes needed to demonstrate conformity to product requirements.
A talent management system, like the Halogen TalentSpace suite for Manufacturing, can allow for better monitoring, analysis, and improvement of your processes.
- Monitoring of people can occur via regular feedback on observations in the field, facilitated by mobile access to a TMS.
- Analysis of people-centric data can occur via reporting on frequency of feedback received, on competency scores, and on improvement over time.
- Improvement processes are easy to implement via development planning and learning management systems integrated into a TMS.
On Halogen TalentSpace Mobile, a manager can quickly and easily track observed non-conformities in the field:
Easily track customer satisfaction
8.2.1 Customer Satisfaction
The organization shall monitor information relating to customer perception as to whether the organization has met customer requirements.
A talent management system can help you track customer satisfaction through 360-degree feedback. Some TMS products, like the Halogen TalentSpace suite, also allow for a simplified interface for external participants, making it even easier for customers to quickly provide feedback.
In this screenshot of Halogen Performance, manager Bob Keith easily requests feedback from an external evaluator for his review of employee Aileen Beets (the external evaluator could be a supplier, customer, or any other stakeholder):
Centralized records of internal audits and process measurement
8.2.2 Internal Audit
A documented procedure shall be established to define the responsibilities and requirements for planning and conducting audits, establishing records and reporting results.
The results of audits can be stored in your talent management system and linked to the individuals responsible for each applicable area. This allows for results to be easily accessed at review time, which makes it simple to not only quickly correct missteps, but also plan ways to improve processes or fill learning gaps.
In the following screenshot of Halogen TalentSpace, an audit has been loaded to the HR document repository for an employee:
8.2.3 Monitoring and Measurement of Processes
When planned results are not achieved, correction and corrective action shall be taken, as appropriate.
A TMS like the Halogen TalentSpace suite can also be utilized to digitally store a performance improvement plan, including dedicated workflow, associated development plans, and electronic sign-offs. Nonconformities can be further tracked in the field by using mobile access to the system.
Performance Improvement Plans (PIPs) can be easily auto-generated using Halogen Performance, as shown below:
Demonstrate continuous improvement and effectiveness of quality controls
8.5.1 Continual Improvement
The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.
Tying the quality management system in with an automated TMS designed to manage and improve the human side of the equation makes it simple to get better results. Examples include:
- Aligning individual goals to organizational goals to ensure everyone knows how their role fits in with the company’s goals of ensuring quality and maintaining ISO 9001:2008 certification.
- Incorporating the quality management system into the core competencies in the job descriptions, which can then be used to evaluate performance.
- Using management-by-objective as part of a pay-for-performance system can reduce errors, encourage continual improvement and enable and provide a means to monitor progress.
The Halogen TalentSpace suite for Manufacturing includes industry-specific competencies as well as suggested competencies and coaching tips that can help align employee performance to certification needs and business results.
In the following screenshot of Halogen
Performance, core competencies key to ISO 9001:2008 certification were easily
brought in from Halogen Job Description Builder and inserted into an appraisal
Leverage third-party support if you need it
Certified Human Capital Strategists can also be called in to consult on customized solutions, such as reporting that is unique to an organization’s ISO 9001:2008 recertification needs. An example of this could include custom analysis of the percentage of employees that have a given certification.
As part of my role at Halogen, I often work with clients to understand their business drivers for quality management and recommend methodologies in terms of workflow. I.e. to increase the number of employees with a needed credential, as well as offer advice on methods that could decrease delays in adopting continuous improvement procedures or other needed organizational change.
8.5.3 Preventive Action
The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems.
The reporting function of a TMS like the Halogen TalentSpace suite can be used to monitor the frequency of incidents or defects, which can provide another method to measure the effectiveness of preventive action once it has been taken.
And that’s how you can easily address compliance requirements related to HR
Your talent management system should help maximize the benefits of ISO 9001:2008 and other quality management programs. Simply put, ISO 9001:2008 can be a huge benefit for HR, and the right talent management system can help ensure your organization can easily address compliance requirements related to HR.
Your turn: What are some other benefits of maximizing ISO 9001:2008 and other quality management programs?