If your business is banking, you know how important great customer service is to your success. In fact, if you’re a bank or credit union, poor customer service isn’t an option.
Simply put, if you don’t have inspired, enthusiastic and customer-oriented staff working for you, it could lead to missed business. Or worse, losing clients to the competition.
Studies show that when employees understand how their work impacts the bigger picture, they’re more engaged. And an aligned and engaged workforce can drive better business outcomes, such as above-average customer satisfaction, lower costs and more.
Want proof? Take a look at the below infographic. It provides some revealing statistics on the dangers of a misaligned workforce, as well as valuable goal management best practices you can take the bank. Pun definitely intended.
Do you have any goal management best practices to add to those listed in this infographic? If so, please share them in the comments section below.
You can find additional resources on goal management best practices by visiting our Center of Excellence for goal management.
And if you like this infographic, please consider sharing it with your network.