Engaging People: Listening Is Key in Holistic Talent Management

by Anita Bowness | Posted | Engagement

Engaging People: Listening Is Key in Holistic Talent Management

According to Deloitte's annual Human Capital Trends report, the majority of HR teams will be prioritizing employee engagement at -or near- the top of that list.

We always find it refreshing to look to examples on how our customers approach BHAG's (Big, Hairy, Audacious Goals) and create manageable processes to tackle complex problems like engagement.

Case study: City of Houston

One great example is the award-winning Talent Management approach taken by the City of Houston's HR team to transform how it understood and connected with all of its 22,000 employees that ranged in roles from physicians and animal care technicians to park maintenance staff.

In this speech at a recent Chief Learning Officer conference, Noel Pinnock at the City of Houston, talks about how they purposefully connected a holistic approach to Talent Management with Process, Technology and Culture to truly hear their people.

The Houston Employee Assessment and Review (HEAR) program ensures better clarity in expectation setting, better manager accountability for ongoing discussions and better alignment between getting work done and doing it in a manner that reflects on the cultural values of the organization.

The program uses Saba to connect meaningful performance discussions with ongoing learning and development plans for each of the unique roles within the organization.

The return on better listening at the City of Houston? Two-hundred-eight percent ROI according to Noel Pinnock, including better engagement, better sense of shared mission and values and lower attrition. And others are listening to this approach: the City of Los Angeles modeled its Talent Management approach after Houston's.

Welcome to the New Year! Hope you can tune into this example of what better listening can do for your business. And, as always, we'd love to hear from you about successful approaches to talent management.

Employee Goal Setting Template

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Employee Goal Setting Template

Set your own employees up for success by setting effective goals.


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