Chief Customer Officer Paige Newcombe ensures Saba customers receive an exceptional experience across all organizational interactions. As the customers’ advocate, she leads the development and execution of the company’s customer strategy in order to maximize customer acquisition, retention, and profitability. Her direct responsibilities include professional services, educational services, customer support, and client adoption and success.
Paige brings more than 20 years of passion and experience to ensure her customers’ success. Prior to Saba, she held various executive and senior leadership roles at IBM, including Cloud Business Development, SaaS Client Success for IBM’s Industry Solutions group and M&A activities and integration. Prior to IBM, she served as Senior Director, SaaS Client Success at Coremetrics where she created a customer experience model that led to industry peer and analyst recognition for best practices in driving client success. She has also held various leadership positions in consulting engagements focused on customer retention and growth for organizations such as Temple-Inland, Estee Lauder and Sykes.
Paige has an MBA from St. Edward’s University in Management and Global Business and a B.A. from Texas Christian University (English and Speech Communications).
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