Traditionally, measuring the effectiveness of a learning management system has meant counting up the number of compliance course completions. No doubt, ensuring compliance is crucial, but that data has been typically hard to leverage to make a bigger business case.
That’s changing. Savvy learning leaders are using today’s cloud-based learning and development tools like Saba Cloud with built-in analytics to connect the dots between system use and relevant and actionable data that address business needs.
A great example of how to raise the bar comes from Hyatt Hotels. Recently, we sat down with Hyatt’s learning leaders who showed us how they are making measurement more meaningful by using Saba.
In the short video below, Hyatt’s Cecil Mathew, HRIS Manager/Learning and Talent Management and Kirsten Petrich, Manager for Learning Technology, offer three tips for learning professionals using Saba.
1. Make the data your own
Before Saba, the Hyatt team had insight into completions and incompletions for learning courses, nothing more. “Now, with Saba, we’re taking it to the next level,” says Cecil. “We realize there’s so much we can do with our data,” he notes. The best way to do that? Make the data your own.
By using custom fields on Hyatt’s courses, Hyatt can configure end users by regions, teams, roles or whatever data points they desire. Hyatt uses these fields to truly customize the data to their business needs. The takeaway? Data matters, but only when it is data that is truly relevant.
2. Use that Data in an Effective Way
With relevant data collected, Hyatt was ready to take action. Looking at their Saba data showed what content was used the most and by what social groups. They could view comments and activities for their content. “It’s important to see where our energy needs to be focused,” Cecil says.
Some of the data points that matter to Hyatt include: examples such as Top 5 most active online social groups; Top 5 workspaces being used; Top 10 courses as rated by their employees; and the roles of the employees engaging with the system. Because the data is customized for Hyatt just like they want (see #1, above), the results are presented in ways that lead to smarter analysis.
3. Learn by the numbers
The Hyatt team now had its data and analysis in place. But they needed to make a business case to the leadership team. With Saba, they were ready.
Quarterly reviews with the Hyatt leadership team center around a holistic view of the data rolled up from Saba. Using data such as number of mobile sessions; number of first-time users; number of course offerings and how many of those are translated; average session duration; and many other metrics, the Hyatt team can make the business case for resources where they need it the most.
“The reason we pull this [data], is that it really helps us make a case of where to invest our resources and time going forward,” Kirsten notes. For instance, mobile sessions have been steadily increasing with end users, so the team can make the case to invest in more mobile resources.
Instead of focusing on registrations and completions, Hyatt now has insight into what end users are accessing, discussing and sharing—and on what platforms they are doing it. With data at their fingertips, the Hyatt team is truly making their learning tech measurement meaningful.