Saba Services & Support
Unmatched expertise to help you accelerate your talent management strategy
A people-cantered software experience starts with understanding you and your needs. Saba provides services and support designed to help you advance your people strategy and create a talent experience that helps your business thrive. From initial deployment and beyond, our expert consultants take the time to understand your organisation’s unique culture and vision. We work shoulder to shoulder with you to achieve your most aspirational objectives or solve your toughest challenges to ultimately help your people work, learn, and grow together.
United With Your Business
No matter where you’re starting, or where you’re going, we take the time to understand your unique objectives and challenges, and then we partner with you on that journey.
Plan, Implement, Adopt and Optimize with Saba's Professional Services Team
To create a great employee experience from the start, we’ve developed and refined a proven implementation process. A dedicated Saba Business Consultant partners with you to understand your business objectives and translates them into implementation requirements designed to meet your objectives. Your consultant completes the initial configuration of the software while managing every stage of the implementation for you.
Configuration is just the first step towards success. Your consultant also provides you with expert guidance on how to best introduce Saba solutions into your organisation and ensure that all levels of your organisation are trained and ready to benefit.
As part of your implementation, you’ll also benefit from a blend of onsite and self-paced employee, manager, and administrator training, so you can learn and apply the knowledge right away ensuring continued success.
The implementation process with Saba and their customer support team has been excellent. They are timely in responding to requests, answering questions, and progressing in each step of our implementation.
— Michael Reygaert, Human Resources Lake Michigan Credit Union
Take your talent management practices from good to great. Get help from our expert consultants to successfully advance your talent strategy, embed best practices in your organisation while leveraging the tools available in Saba solutions. These services provide cost-effective, targeted solutions aimed at improving specific areas of your talent management practices.
Our Strategic Services team is staffed with talent management and technical consultants who have decades of well-rounded professional experience in human resources and human capital management. With a combination of industry knowledge and Saba solution expertise our Strategic Services team can provide you with a unique consulting experience designed specifically to meet your business and talent strategy needs, while leveraging your Saba solutions.
We discovered early on how powerful the solution is and we also recognised that, with the right guidance, we could get even more value from it. That’s why we turned to the strategic consulting team.
— Pam Loveless, IS Director St. Camillus
Get the most out of your investment and become more confident using Saba solutions by working with one of our experienced trainers. Whether you want onsite or web-based training, our trainers can give you a system overview, drill down and teach you how to use new features, give you a refresher on what you’re already using or help you optimise your product adoption. Our trainers have worked with hundreds of diverse clients, gaining a wealth of knowledge about what methods work best. To help ensure broad user adoption, we offer custom, instructor-led training that supports every group using the solution: HR users, managers and employees. Our trainers cover topics ranging from software capabilities and features, to talent management best practices.
Customised training materials for managers and employees
To help everyone in your organisation feel confident using Saba solutions, we can create customised training materials that your employees can reference throughout the year, or that new employees can use to learn the system for the first time. These training materials include web-based video tutorials, job aids, quick reference guides and manuals – customised to your organisation’s specific configuration, and designed to help your employees quickly maximise their use of the solution.
In the past when our organisation had a tendency to spend a lot of time in the implementation phase of new technology, and then once everything was set up, that was it. But a focus on continuous advancement and customised training for things like ongoing feedback and check-ins has helped us take full advantage of the technology and get the most out of our talent management strategies.
— Sherrice Gilcreast, Chief Human Resources Officer, Community Care
Our Technical Services make light work of your system and data consolidation and integration needs, so you can spend your time and resources on strategic talent processes.
Saba’s technical services group will work with your HR and IT teams to understand your specific technical requirements and leverage the application program interfaces (APIs) that are built into Saba’s solutions. They can write the custom applications or scripts you need to integrate applications, import/export data from one system to another, automate tasks, or generate specialised reports that give you a consolidated view of data, and more.
We love that the team is always looking for ways to improve usability for their products and make the suite a single source for data about our talent.
— Jessica Utley, HR Director LBMC
Saba’s commitment to customer focus and support is part of our DNA.
From your customer success manager to the support agent that answers your call, every person at Saba in your corner, focused on delivering the practical knowhow about our technology that helps you succeed. It’s what you expect and it’s what we deliver.
Saba Customer Support is central to our customer success methodology. Our team of experts will help you each step of the way and we will continue to be available to quickly resolve any issues that may arise after your solution rolls out.
We understand that each customer has unique needs. From 24x7 phone and web support, to our vibrant online community and rich support portal and knowledge base, our support offerings are designed to let you create a support solution that meets your needs and ensure a great return of your investment in Saba solutions.
Saba’s upgrade cycle has produced many excellent new features and regular fixes and updates. The support organisation is very responsive to customer requests and suggestions.
— Koby Long, Learning Technology Consultant, Covenant Health