Smart Technologies Delivers Global Training with Saba

More than 1,600 Employees and 250 Resellers Throughout the Extended Value Chain are Supported by Saba’s Solutions

REDWOOD SHORES, CA, July 9, 2012 – Saba (NASDAQ:SABA), the premier provider of people-centric enterprise solutions, today announced that SMART Technologies, a leading provider of innovative products and solutions that enhance learning and enable people to collaborate in more effective ways, is leveraging Saba's solutions, including Saba Learning Management and Saba Classroom, to enable a wide and robust learning program that spans the entire extended value chain.

More than two million SMART Board interactive whiteboards, hardware, and software products are used by over 40 million people worldwide. As the demands of this global community of educators, business people, sales partners, and employees grew, SMART recognized that it needed to expand and enhance training for the use of SMART's learning and collaboration solutions. Finding a user-friendly training solution that would truly engage their disparate audiences was essential to optimizing their extended enterprise. SMART found its solution with Saba, which has allowed SMART to engage with their users, channel partners, and employees in ways that they were previously never able to achieve.

Working closely with Saba, the SMART team has created the "SMART Learning Space," a portal into its Saba Learning Management solution that touches SMART's target audiences including, 50,000 end-users, 250 resellers, and more than 1,600 employees. SMART is utilizing Saba Learning Management's flexible configurability to ensure a satisfying and intuitive user experience. The organization is also fostering informal social learning by building connections to outside social media, allowing users to access YouTube, Facebook, or Twitter for their SMART training.

SMART's engaging, easy-to-navigate virtual learning environment allows users to obtain both complimentary and fee-based training. SMART is able to effectively manage registrations, track course completions and certifications, handle needs assessments, and securely accept payments for fee-based training, making the process easier for both the customers and SMART. SMART's Learning Space and Flash interface has had a measureable impact on the success of the learning and training program, as the average number of course completions more than tripled from .6 to 2.1 per user, in just the first six months.

"The SMART Learning Space conveniently houses all our training offerings in one easy to access location. As a new hire, I found it extremely beneficial to find and participate in courses which made my transition into SMART very enjoyable. Also, it is nice to have the ability to pick and choose from the great depth of material to tailor my professional development to suit my individual needs. The SMART Learning Space is easy to access, offers a host of great material, and has many delivery methods that make it a great resource for those seeking to learn more about SMART products," said John Labelle, Project Manager, Services Operations, SMART Technologies.

 

Key Business Benefits

  • Customer Training: Through the Saba platform, SMART is able to reach out to customers and provide training necessary to increase user adoption. Training using Saba is available to current customers as well as prospective customers in the form of free training (such as SMART's Anti-bullying courses).
  • End-user Development: SMART also offers the SMART Exchange for education customers including teachers and faculty to find, preview and download over 60,000 classroom-ready resources that can be used with a variety of classroom technology products. By joining this online community, end-users can quickly access subject-specific, standards-correlated content that can be modified to suit the needs of any classroom. Teachers can connect with colleagues around the world to exchange lessons, ideas, insights and classroom success stories. Membership is free, and there are currently over 1.2 million members.
  • Alignment of Reseller Channel: SMART uses a chain of 250 distributors and resellers to sell its products. The Saba platform enables SMART to keep all of the organizations in the channel accredited and up-to-date on solutions. SMART has seen that the top 20% of channel members with the best sales results have the highest completion rates in the sales certification training through the Saba platform.
  • High-Touch Employee Development: SMART drives continuous learning, knowledge transfer, development, and collaboration for employees. This includes, on-boarding, supplementary courses, role-based training, and general housekeeping resulting in higher productivity.
  • Standardized Onboarding: All of SMART's employees go through a blended employee on-boarding program delivered through both the Saba platform and instructor-led format.

 

Supporting Quotes

"We really appreciate having the full support and functionality of Cloud-based Saba solutions, together with the flexibility to create our own portal into the Saba Learning Management environment" said Wayne Williams, Manager of Learning Systems – Training and Professional development, SMART Technologies.

"As a leader in learning, Saba provides customers around the world with comprehensive and advanced solutions to drive revenue growth, decrease training costs and cultivate employee development," said Emily He, senior vice president of marketing, Saba. "Saba's solutions are helping SMART Technologies to expand its global reach while increasing company revenue by streamlining the core learning management processes and creating a more collaborative workplace."

 

Supporting Resources

About Saba

Saba (NASDAQ: SABA) enables organizations to build a transformative workplace that leverages the advent of social networking in business and the ubiquity of mobile to empower an organization’s most mission-critical assets – its people. The company provides a set of people-centric enterprise solutions to various businesses and industries worldwide. Saba delivers cloud-based learning management, talent management, and social enterprise solutions to transform the way people work.

Saba's premier customer base includes major global organizations and industry leaders in financial services, life sciences and healthcare, high tech, automotive and manufacturing, retail, energy and utilities, packaged goods, and public sector organizations. Headquartered in Redwood Shores, California, Saba has offices on five continents. For more information, please visit www.saba.com or call +1-877-SABA-101 or +1-650-779-2791. SABA, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners.

Saba
Aly Kline, 650-581-2593
PR Associate
akline@saba.com

Source: Saba