Use of virtual classroom and live collaboration tools to quickly disseminate knowledge across an extended organization of direct sales reps, distributors and resellers
Direct access to learning via business calendars, emails and portals
Channel certification or training to enable successful selling by qualified partners (domestic and international)
Better R&D (research and development) performance
Setting clear objectives and performance metrics for R&D efficiency and effectiveness
Initiative management to set goals and measure performance for cross-functional R&D projects
Robust learning management system tracks engineers’ learning progress so they keep up with new technologies
Informal learning captures critical knowledge faster and more effectively
Higher product quality and more product innovations
Goal alignment across all product lifecycle processes – design, development, manufacturing, QA, services and support – to ensure product quality and encourage innovations
Put product quality-related metrics in place for performance reviews
Compliance and certification training help comply to ISO quality and environmental management standards
Effective, and potentially profitable, customer training
Complete online customer education features, such as marketing, order management and self-service learner portal, for all customers – be they corporations, retail trade, OEMs or others
Robust pricing and order management capabilities to manage for-profit customer education
Virtual classroom and live collaboration tools reduce costs of training for both the organization and its customers
Informal learning capabilities to foster customer communities
Better employee retention and motivation
Development plans enable employees to manage their careers
Succession plans help companies retain critical talent in this knowledge-intensive industry, while motivating employees with growth prospects
Lower service costs and more consistent service quality
Curriculum and certification paths give service reps the appropriate level of training for different complex technologies
Clear performance plans and reviews to measure customer support and services quality
