How the IRS Saved $47 Million in 2009
The Internal Revenue Service (IRS) provides America's taxpayers with top-quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness.
The Challenge
In order to cut the cost of training and meetings, in 2001 all IRS divisions and business units were required to use virtual environment technology for technical training, CPE, blended training, project meetings, employee meetings, and testing for certification & accreditation (C&A) reviews of IT hardware and applications.
The Solution
Implement Saba Centra for a highly interactive and cost-effective virtual classroom/meeting environment that provided:
- Speedy 24x7 access
- Complete technical & logistical support
- A "trusted source" for software upgrades/downloads
- Steaming audio and video via their intranet
The Result - 4,945% ROI
In 2009 the IRS saw a savings of $47,557,864 and the total net benefit over the 9-year period was $177,423,613. Additional benefits included a better informed workforce through the use of emeetings for information sharing and collaboration, as well as a better trained workforce due to ability to hold events that were previously cost prohibitive.
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