IHG Implements Saba as Global Learning Management System
Saba Learning Enables IHG to Align Training to Business Priorities and Standardize Processes and Procedures Globally
REDWOOD SHORES, Calif.—June 16, 2009—Saba (NASDAQ: SABA), the premier people management software and services provider, today announced that InterContinental Hotels Group (IHG®), the world’s largest hotel group by number of rooms, has implemented Saba Learning as its global Learning Management System. With Saba, IHG has dramatically expanded its e-learning capabilities, aligned training to support its business priorities, and streamlined its processes and procedures globally.
With more than 4,200 hotels across nearly 100 countries, IHG needs to ensure quality and consistent service across its portfolio of well recognized and respected brands — InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites® — as well as IHG Group corporate employees. IHG needed an enterprise-class global learning system that could handle the challenges of delivering instructor-led, virtual classes and Web-based e-learning across a complex value chain.
“Prior to selecting Saba as our global Learning Management System, we had multiple, disparate systems and processes across the Americas, EMEA, and Asia Pacific, and limited e-learning capabilities,” said Gary Whitney, vice president global hotel learning at IHG. “Consistent training worldwide helps provide consistent guest experiences, driving quality and repeat business across IHG’s hotel estate, and our new myLearning system provides a single technology platform that is enabling global collaboration, expanded e-learning access, and a structured, standard experience for our employees and for IHG hotel personnel around the world.”
Initially, myLearning at IHG is being used to train key department heads and general managers at IHGhotels as well as conduct required training for IHG corporate employees. With Saba’s robust support for content interoperability standards, including AICC and SCORM 2004 Third Edition, IHG is able to ensure accessibility and reusability of Web-based learning content as well as greatly expand its content offerings. In addition to improving the quality and quantity of workshops to meet hotel operational and certification needs, the new system enables centralized tracking, reporting, and analysis, providing increased visibility into the impact of training across the organization. myLearning has gone live for IHG hotel and corporate users in the Americas and EMEA and is currently being implemented in Asia Pacific.
“IHG is committed to its hotel and corporate users and their development, so ease of use also was a key consideration for our organization,” continued Mr. Whitney. “The myLearning system has been designed with users in mind and will help us continue to offer IHG corporate and hotel personnel exciting content that can be accessed through their day-to-day work.”
Randy Lummus, director global human capital technology, commented that “choosing a technology architecture that was both scalable and configurable to meet IHG’s diverse, global user base and brands was a critical selection criterion.” Users access the myLearning system through IHG’s intranet or extranet, eliminating the need to remember a separate set of IDs and passwords.
Each IHG hotel brand also has its own look and feel within the system’s interface, as well as a corporate look, to make learning a seamless part of each user’s online work environment. IHG also uses Saba Centra for instructor-led virtual learning as well as meetings and internal communications. With Saba Centra’s Web conferencing and collaboration capabilities, IHG is able to reach hotels in a variety of geographies as well as leverage Saba Centra recordings to share information and connect its users around the world.
“Saba’s mission is to maximize our customers’ performance by optimizing their people assets,” said A.G. Lambert, vice president of marketing for Saba. “It’s exciting to contribute to the initiatives of a renowned, global company like IHG that understands how centralizing learning across the extended enterprise can lead to improved quality and organizational effectiveness.”
About Saba
Founded in 1997, Saba (NASDAQ: SABA) is the premier global provider of strategic Human Capital Management (HCM) software and services. Saba’s people management solutions are used by more than 1,300 organizations and over 17 million end-users worldwide. Saba’s solutions increase organizational performance by aligning workforce goals with organizational strategy; developing, managing, and rewarding their people; and improving collaboration.
Saba product offerings address all aspects of strategic HCM and are available both on-premise and OnDemand (www.saba.com/products). To ensure long-term customer success, our global services capabilities and partnerships provide strategic consulting, comprehensive implementation services, and ongoing worldwide support.
Saba customers include Alcatel-Lucent; Bank of Tokyo-Mitsubishi UFJ; BMW; Caterpillar; CEMEX; Cisco Systems; Daimler; Dell; Deloitte Touche Tohmatsu; EDS, an HP company; EMC Corporation; FedEx Office; Insurance Australia Group; Kaiser Permanente; Lockheed Martin; Medtronic; National Australia Bank; Novartis; Petrobras; Procter & Gamble; Renault; Royal Bank of Scotland; Scotiabank; Singapore Ministry of Finance; Sprint; Standard Chartered Bank; Stanford University; Swedbank; Tata Consultancy Services; Wyndham International; Weyerhaeuser; Underwriters Laboratories; and the U.S. Army, U.S. Department of Health & Human Services, U.S. Department of Treasury/Internal Revenue Service, and U.S. Navy.
Headquartered in Redwood Shores, California, Saba has offices on five continents. For more information, please visit www.saba.com or call +1-877-SABA-101 or +1-650-779-2791.
About IHG
InterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)] is the world’s largest hotel group by number of rooms. IHG owns, manages, leases, or franchises, through various subsidiaries, more than 4,200 hotels and over 620,000 guest rooms in nearly 100 countries and territories around the world. The Group owns a portfolio of well recognized and respected hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, and also manages the world’s largest hotel loyalty program, Priority Club® Rewards, with 43 million members worldwide.
IHG has nearly 1,700 hotels in its development pipeline, which will create 140,000 jobs worldwide over the next few years.
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales.
IHG offers information and online reservations for all its hotel brands at www.ihg.com and information for the Priority Club Rewards program at www.priorityclub.com. For the latest news from IHG, visit our online Press Office at www.ihg.com/media
SABA, the Saba logo, Saba Centra and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners
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